Sales and Operations

From land acquisition to occupancy, our experienced team will guide you from beginning to end, with a robust sales and operations strategy that nurtures the customer journey.

The Wise Agency team have extensive experience in the senior living sector and are uniquely qualified to design a pipeline that leads to success. We know there are numerous decisions that influence a senior’s choice of accommodation, which is why our ability to guide this transition, via community engagement, is key to robust pre-sales.

Our Customer Relationship Management (CRM) tools have given our projects unprecedented traction – even throughout the challenges posed by Covid-19. Senior Living is about creating communities, which is exactly what we do; building trust, forging friendships and converting your customers and their key influencers to the next chapter. Our targeted CRM campaigns result in successful pre-sales with vetted customers ready to commit.

Our Sales and Operations services include:

Wise Occupancy Acceleration- Driving Village Occupancy

There comes a point where even the most aggressive sales and marketing campaigns are no longer returning the level of sales enquiries and conversions needed to maintain occupancy levels. The Wise Occupancy Acceleration Program utilises a proven methodology to interrogate your village, facility or business and identify the reasons for the performance.

Focusing on an analysis of customer touch points including product presentation, pricing, sales techniques, processes, branding, advertising and competitive positioning to understand the underlying issues. Preparing and providing innovative change programs to get your occupancy back on track.

Let us show you how you can turn around your current performance and reignite sales. If you are looking to increase occupancy, call us for a no obligation village tour and occupancy acceleration recommendations.

Village Velocity: Speed to occupancy- realising returns faster

The Village Velocity program is an entirely new way of achieving occupancy within the seniors living market. Our unique Village Velocity system allows us to actively measure the approach which will ensure the best results for you. We create messaging matrixes, marketing strategies and ad campaigns that articulate your value proposition and develop your narrative, uniquely tailored to the desires and drivers of your customer. This tailored approach of “Speed to Occupancy” will yield faster and more significant returns.

With Village Velocity you can:

“Baldwin Care Group has engaged Wise Agency for general market research and during due diligence on retirement assets. The research and analysis of demographics and competitors, provided to management was comprehensive and timely in delivery. We would definitely utilise Wise Agency for future market research. Lisa’s knowledge and contacts in the RL industry ensures that market information is balanced and reflective of our niche industry.”  

Paul Burkett | Chief Executive Officer
Baldwin Care Group ​